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How To Use My ILL Requests

How To Use My ILL Requests

How to Login

 

Login Failure Messages:

"Authentication declined: Borrower is blocked from making Requests" means that you have overdue materials. Use the "MyScotty" feature in the SCOTTY: UCR Library Catalog for more information. Returning or renewing the item will unblock your account.

"Authentication declined: Your Borrower ID and/or Library Catalog pin# is invalid." Review and follow the How to Login to your ILL Request Account instructions at the top of this page.

After clicking "Submit", your account information will display. You can choose to sort your requests by Author, ILL No., Title, or Need by date, and you can display up to 20 requests per page (we suggest sorting by ILL No. / descending, which will generally display the most recently submitted requests at the top of the list). Select your sort option, then click "Submit".

Only "active" ILL requests display, including items that are being processed, pending at potential suppliers, shipped but not arrived, received, and returned but not yet checked in at the supplying library location. Requests submitted through the "UCR Request Form" require special handling by staff and may not display in your ILL account for several days.

If you have no active ILL requests, the following will display:

A typical request in your list will look like this:

Status Messages

  • In process - Your request is in the process of being fulfilled (potential suppliers are being sought and queried).
  • Received - Your request, whether a copy or a loan, has been received by the UCR Interlibrary Loan Unit. Loans (returnables) will display the established due date. Copies (non-returnables), whether delivered electronically or as a paper copy, will display in your list for 30 days from the received date.
  • Returned - Your loan request has been reported returned by the UCR Interlibrary Loan Unit. Record will disappear from your list when the lending library has formally "checked in" the item.
  • Renewal pending - The UCR Interlibrary Loan Unit has formally submitted a renewal request to the lending institution
  • Recalled - The lending library has formally recalled the item in your loan request.

Submit a Renewal Request

You may submit renewal requests for your ILL loans from your requests list (please submit renewal requests no more than seven [7] days in advance of the due date).

Though the "Mail from" is optional, it is advisable that this field is filled in as this will be used in contacting you later about your renewal request's status.

Clicking the "Send email" button at the bottom of the form, sends your request for renewal to the UCR Interlibrary Loan Unit that initially processed your request. Interlibrary loan staff will contact the lending library requesting a renewal. Requests for renewal are not automatic as they must be approved by the lending library.

  • Renewal approved - If the lending library approves a renewal request, the item's status will change to "Received" with the new due date indicated.
  • Renewal denied - If the lending library declines a renewal request, you will be contacted by e-mail, requesting that the item be returned.

Though the "Mail from" is optional, it is advisable that this field is filled in as this will be used in contacting you later about your renewal request's status.

Clicking the "Send email" button at the bottom of the form, sends your request for renewal to the UCR Interlibrary Loan Unit that initially processed your request. Interlibrary loan staff will contact the lending library requesting a renewal. Requests for renewal are not automatic as they must be approved by the lending library.

Cancelling a Request

You may submit a request to cancel an ILL request directly from your ILL account, if the "cancel" option is available. (An item may allow a cancellation due to its current status with the lending library.)

If you have additional questions contact one of our interlibrary loan services centers:

  • Rivera Library - (951) 827-3234 - Email: interlib@ucr.edu
  • Orbach Science Library - (951) 827-6387 - Email: illsci@ucr.edu
Last modified: 11/27/2012 1:10 PM by D. Morita

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