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VPN (AnyConnect Client VPN and WebVPN) FAQ

VPN (AnyConnect Client VPN and WebVPN) FAQ


What is a VPN?

A VPN connects your computer (client), browser (WebVPN) or browsers (Smart Tunnel) to the campus network.  Your computer then appears to all of our resource vendors to be on the campus and therfore you get access to (nearly) all of the resources we have available on campus.

Why Would I use a Virtual Private Network (VPN)?

To access library resources from off campus, you will need to use the VPN.

How do I know if I need the WebVPN or the AnyConnect Client VPN?

If you plan on doing a lot of library research from home, the AnyConnect Client VPN will be a good investment of your time.  It requires a quick download to your computer but is very easy to start up whenever you need to do research.  If you are an occasional user and/or cannot download software to the computer you are using, WebVPN should work just fine.

If you are using the following WebVPN Incompatible resources, we recommend AnyConnect or Smart Tunnel: 

  • All ProQuest resources: AGRICOLA, American Periodicals, ARTbibliographies Modern (ABM), Avery Index to Architectural Periodicals, BioOne Abstracts & Indexes, Dissertations & Theses @ University of California, Earthquake Engineering Abstracts, EconLit, ERIC, Ethnic NewsWatch, GenderWatch, GeoRef, Index Islamicus, International Bibliography of Art (IBA),  Linguistics and Language Behavior Abstracts (LLBA), Los Angeles Times, MLA International Bibliography, New York Times, PAIS International, Philosopher's Index, PILOTS: Published International Literature on Traumatic Stress, ProQuest Distertations & Theses A&I, ProQuest Historical Newspapers, PsycARTICLES, PsycINFO, Social Services Abstracts, Sociological Abstracts, The Wall Street Journal, Water Resources Abstracts, and Worldwide Political Science Abstracts.
  • Ebrary
  • ARTstor - Contact the Art History Librarian or a staff member of the Visual Resources Collection for assistance.
  • SciFinder Scholar  - Because it does not use a Web Browser, it will not work with WebVPN
  • CrossFire Beilstein/Gmelin  - Because it does not use a Web Browser, it will not work with WebVPN
  • Luna Image Databases - Searching works fine, but selection is a problem
  • Naxos Music Libraries - Does not work with Internet Explorer, works fine with Firefox
  • Science of Synthesis
  • Materials Research Society journals
  • Ulrichsweb
  • WestLaw

Also, if you use EndNote to connect directly to databases, you will need to use the AnyConnect VPN. If you find other problems, please let us know.  We made an attempt to test all of the resources, but it is difficult to guess where the problems might be.

What should I do if it doesn't work? 

Password trouble? Students, Faculty and Staff

AnyConnect Client VPN.

If you experience problems with AnyConnect Client VPN:

Smart Tunnel

If you Experience Problems with Smart Tunnel:

  • Make sure Java or ActiveX is enabled on your browser.
  • Try another browser
  • Try another method (AnyConnect or WebVPN)
     

 WebVPN

If you experience problems with WebVPN:

  • Check the list of incompatible resources.
  • If you have another browser installed on your computer, give it a try.
  • If you are using IE6, Download the latest version of IE or Firefox
  • Try AnyConnect Client VPN
  • If you are using Vista, lower your security settings.
  • Clear your cookies
  • In IE 8, enable compatibility view to see the WebVPN top navigation bar menu.

Known Issues:

  • Internet Explorer 7+ works better than IE 6 with the WebVPN.
  • Internet Explorer 8 will not show the navigation toolbar in WebVPN unless "Compatibility View" is enabled

Still having Problems?

If you need further assistance, please contact Computing and Communications.
Staff and Faculty Help Desk
Telephone: 951-827-3555 (8-5 M-F, Leave a message if they do not answer)
E-Mail: helpdesk@ucr.edu
Student Help Desk
Telephone: 951-827-6495 (8-10 M-TH, 8-5 Fri, and Noon to 5pm Sat and Sun)
E-Mail: helpdesk@student.ucr.edu

 

Last modified: 9/23/2014 11:34 AM by M. Potter

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