OpenAthens

What is OpenAthens?
OpenAthens is an identity management platform that ensures fast, seamless, and secure access to the UCR Library’s licensed resources. Integrated with our Central Authentication Service (CAS), OpenAthens lets you log in using your UCR NetID and password—no extra steps needed.

How is OpenAthens different from the VPN?

• Simplified Access: Use your UCR NetID and password to log in to your library account, which will also start an OpenAthens session. 
• One-Time Authentication: With OpenAthens, you only need to sign in once per session for uninterrupted access—no more concerns about dropped VPN connections! 
• Faster Browsing: Experience quicker page and content loading compared to VPN.

I logged into OpenAthens but I still can't access library resources, what should I do?
Make sure you are logged in at the OpenAthens portal. Alternatively, try using the GlobalProtect VPN. If that does not work, please contact colldev@ucr.edu for assistance. 

Can I use the Institutional Login feature found on many websites? 
Yes! While accessing online resources you should look for an OpenAthens or Institutional sign-in option. Search for Riverside in ‘Find your organisation/institution’. The UCR CAS sign-in screen will then display for you to sign in.

Will OpenAthens remember me if I switch browsers or devices?
OpenAthens uses cookies to remember your device’s IP address. If you change web services – from Firefox to Chrome for example – you will be asked to sign in again. Additionally, if you change devices, for example from a laptop to mobile, you will need to sign in again.

What is my federation?
Some platforms may ask you to select your federation when logging in, please select OpenAthens Federation if needed.

GlobalProtect VPN

There are a number of known challenges with installing and using the GlobalProtect VPN. The below list represents the most common issues and their solutions. Still having trouble installing or using the GlobalProtect VPN? If your issue is not answered here, please contact BearHelp for assistance.

VPN Authentication Errors

If you receive an authentication error message, the problem can often be solved by resetting your UCR Net ID password.

Please go to: http://myaccount.ucr.edu to reset your UCR Net ID password and save it. (Note: Do not use special characters at the end of your new password).

You should now be able to get into the Global Protect VPN site. Detailed instructions for resetting your password can be found in the following Knowledgebase Article (KB0011610). Students without an R’Card Collapse

If you did not get an R’Card, you won’t be able to access Library online resources. Please visit the UCR Card Services page and submit an R’Card request.

VPN Installation Problems

Most installation problems can be solved by reviewing the instructions in the following Knowledgebase article (KB0011142). It covers installation for Windows, Mac, Android and iOS systems.

If you still can’t install the VPN client after following the instructions, please submit a BearHelp ticket.

Mac “Still Connecting” issue

This is usually fixed by checking the GlobalProtect VPN App in your security settings. Open your System preferences -> Security and Privacy -> Click the lock in the bottom left to make changes then click Allow next to the Palo Alto Prompt at the bottom. After a few minutes, the App should prompt for a Netid and password- If it doesn't, click the globe on the Apple bar on the top.

Mac “Certificate Error”

GlobalProtect VPN requires that you have OS version 10.13 or later to run properly. Please check your Operating System version and be sure it is updated to at least version 10.13. If it is 10.12 or below, you will need to upgrade to the newer version before you can run the GlobalProtect VPN.

Windows Select Your System Type

If you are unsure which installer to download please go to: How to determine if you have a 32-bit or 64-bit CPU