Library

Frequently Asked Questions: OpenAthens and VPN

OpenAthens

What is OpenAthens?
OpenAthens is an identity management platform that ensures fast, seamless, and secure access to the UCR Library’s licensed resources. Integrated with our Central Authentication Service (CAS), OpenAthens lets you log in using your UCR NetID and password—no extra steps needed.

How is OpenAthens different from the VPN?

  • Simplified Access: Use your UCR NetID and password to log in to your library account, which will also start an OpenAthens session. 
  • One-Time Authentication: With OpenAthens, you only need to sign in once per session for uninterrupted access—no more concerns about dropped VPN connections! 
  • Faster Browsing: Experience quicker page and content loading compared to VPN.

I logged into OpenAthens but I still can't access library resources, what should I do?
Make sure you are logged in at the OpenAthens portal. Alternatively, try using the GlobalProtect VPN. If that does not work, please contact colldev@ucr.edu for assistance. 

Please note that a small number of resources are not accessible using OpenAthens. Please continue to use the GlobalProtect VPN for the following:

  • China Knowledge Resource Integrated Database (CNKI)
  • Rafu Shimpo digital archive via EastView

Can I use the Institutional Login feature found on many websites? 
Yes! While accessing online resources you should look for an OpenAthens or Institutional sign-in option. Search for Riverside in ‘Find your organisation/institution’. The UCR CAS sign-in screen will then display for you to sign in.

Will OpenAthens remember me if I switch browsers or devices?
OpenAthens uses cookies to remember your device’s IP address. If you change web services – from Firefox to Chrome for example – you will be asked to sign in again. Additionally, if you change devices, for example from a laptop to mobile, you will need to sign in again.

What is my federation?
Some platforms may ask you to select your federation when logging in, please select OpenAthens Federation if needed.

What if I get an error "431 Bad Message"?
There may be an error with your browser's cookies or cache. Try closing your browser and restarting, or clear your cache.

Cisco Secure (AnyConnect) VPN

What username and password do I use to login at vpn.ucr.edu?

NOTE: The login screen does not currently match UCR’s standard login screen (ITS is working to enhance this experience).

Ensure that the URL in the browser address bar shows: https://vpn.ucr.edu/+CSCOE+/logon.html#form_title_text  and then enter your UCR NetID and password, then click the Logon button to submit. Follow these instructions for further assistance. 

Where can I find installation instructions?

For directions on how to install the new Campus VPN on your device, follow these instructions. 

I still need assistance. How do I get help?

If you experience any issues with VPN or network connectivity, please submit a ticket or call BearHelp at (951) 827-4848 Monday through Friday, 8 a.m. - 5 p.m.

For in-person support, please visit the IT Support Services stations located at the first floors of the Rivera and Orbach libraries and the Student Success Center between Monday through Friday, 8:30 a.m. to 5 p.m.

GlobalProtect VPN (Decommissioned)

On March 11, 2026, UC Riverside decommissioned its old virtual private network (VPN), Palo Alto (GlobalProtect). Please use OpenAthens or Cisco Secure (AnyConnect) VPN to access resources off campus.