Library

FAQs

Here you’ll find answers to commonly asked questions about the UCR Library. 

Whether you’re looking for information on study room reservations, borrowing policies, or printing—we’ve got you covered. If you don’t see what you’re looking for, feel free to reach out to us for help.

Who? (People)

Where? (Places)

What? (Things)

How Do I? (Actions)

Why? (Reasons)

VPN

  • VPN Authentication Errors

    If you receive an authentication error message, the problem can often be solved by resetting your UCR Net ID password.

    Please go to: http://myaccount.ucr.edu to reset your UCR Net ID password and save it. (Note: Do not use special characters at the end of your new password).

    You should now be able to get into the Global Protect VPN site. Detailed instructions for resetting your password can be found in the following Knowledgebase Article (KB0011610).

  • Students without an R’Card

    If you did not get an R’Card, you won’t be able to access Library online resources. Please visit the UCR Card Services page and submit an R’Card request.

  • VPN Installation Problems

    Most installation problems can be solved by reviewing the instructions in the following Knowledgebase article (KB0011142). It covers installation for Windows, Mac, Android and iOS systems.

    If you still can’t install the VPN client after following the instructions, please submit a BearHelp ticket.

  • Mac “Still Connecting” issue

    This is usually fixed by checking the GlobalProtect VPN App in your security settings. Open your System preferences -> Security and Privacy -> Click the lock in the bottom left to make changes then click Allow next to the Palo Alto Prompt at the bottom. After a few minutes, the App should prompt for a Netid and password- If it doesn't, click the globe on the Apple bar on the top.

  • Mac “Certificate Error”

    GlobalProtect VPN requires that you have OS version 10.13 or later to run properly. Please check your Operating System version and be sure it is updated to at least version 10.13. If it is 10.12 or below, you will need to upgrade to the newer version before you can run the GlobalProtect VPN.

  • Windows Select Your System Type

    If you are unsure which installer to download please go to: How to determine if you have a 32-bit or 64-bit CPU.

Digital Collections

  • How do I report an error found in a digital collections item?

    The Library has made best faith efforts to value and respect the complexities involved with making available and describing digital materials. If you have further information that might affect our determinations about the accuracy or online availability of items, please follow the steps below:

    Copyright matters

If you believe material should be taken down due to purported copyright infringement, please see the UCR Library Notice and Takedown Policy: https://library.ucr.edu/about/policies/notice-and-takedown-policy

Other matters

If you believe the accuracy or online availability of the material should be addressed under any other policy principle listed above, please email Lib-DigiCollections@ucr.edu with the following information in your correspondence:
    Your contact information (including email address).
    Exact URL where you found the material or information online.
    Details that describe the material (title, collection name, number of items, etc.).
    The reason you believe the digital material or its description should be revised, updated, or edited.
    A statement that includes one of the following: (1) the information you provide in your communication is accurate and that you are authorized to act as the owner or on behalf of the owner of the material, or (2) the information you provide in your communication is accurate and you have an interest in the material or its description.

After we hear from you, the Library will:
    Upon receipt of your correspondence, acknowledge the message via email.
    Begin to assess the next steps and, in the process of assessment, possibly follow up with you for more information.
    Upon completion of the assessment, take appropriate action and communicate that action and our decision to you.
  • How do I make a digital collections permission or reproduction request?

    If you have questions about how you can use digital materials made available through this site, please see Special Collections & University Archives Reproductions Policies.

  • What is the digital collections commenting policy?

    If you have questions about commenting on Digital Collections, where comments are enabled, please see Digital Collections Commenting Policy.