One Desk, Two Services: Library Support/IT Support Desk

The UCR Library has partnered with UCR's Information Technology Solutions (ITS) to create a dual-function support center where the UCR community can receive library help and IT help. 

In mid-September, we transformed our Information Desks in Orbach and Rivera into the Library Support/IT Support Desk! One side of the desk is staffed by ITS and the other side is staffed by the UCR Library. 

IT Support is open Monday - Friday from 8:30 a.m. - 4:30 p.m. in both libraries. Services include:

  • Password and login help
  • Campus wifi issues
  • VPN connection issues
  • Wepa cloud printing assistance 
  • Hardware issues (for UCR issued devices only)
  • Laptop kiosk support

Library Support is staffed Monday - Friday from 9 a.m. - 5 p.m. in both libraries. Services include the same services offered at the former Information Desks. These services include:

  • Help finding books and articles
  • Help finding specialized sources
  • Assistance with research assignments and topics
  • How to use library databases
  • Citation management help
  • Referrals for specialized sources (data management, GIS, etc.)

If you need library or IT assistance outside of the desk's operating hours, visit for IT help and for library help.