More News April 24, 2020

The Library is online and ready to help you!

Despite the closure of the physical campus buildings, the UCR Library staff remain ready to support UC Riverside students, faculty, and researchers during our first-ever all virtual quarter.

The majority of library services such as Interlibrary Loan (ILL), course reserves, teaching and research support, workshops, consultations, and other public services are now functioning under a remote operating model.

Here is a list of available services for UCR faculty, students and staff during this closure:

Getting Help

• When in doubt, start by asking a librarian for help

Books, Journals, and Databases

• More than 50% of print books from all UC campuses are now available online through the HathiTrust Emergency Temporary Access Service: instructions here.
• Online access to textbooks, eBooks, journal articles, videos, and music is available. See the guide to Expanded/Free Access for links and more information.
• Use Interlibrary Loan (ILL) to request an electronic copy of a journal article or other online resource you cannot find elsewhere. We are unable to receive physical items. We are processing ILLs as quickly as possible, but due closures at other libraries, delays are possible.

Course Reserves and Streaming

• Course Reserves is operational, although we cannot put physical material on reserve. We work to obtain electronic access when available. Contact the Collection Strategists to help identify alternate solutions for material not available electronically.
• Media (films) streaming is operational, although we cannot stream any physical copies that have not been previously digitized. For available online video and music, see the Expanded/Free Access guide.

Support for Class Instruction (Instructors)

• Please fill out a Library Instruction Request form to schedule a library instruction session. We anticipate being able to fully support online classes, both synchronously and asynchronously, including:
  • brief video tutorials
  • virtual office hours for research assignments
  • collaboratively designing assignments and assessments for remote learners
  • some options for sessions utilizing primary materials from Special Collections and University Archives
  • support for iLearn, in conjunction with XCITE

Support for Research and Assignments

• Fill out this form to schedule a consultation with a librarian. Someone will respond to you by the end of the next business day. We will meet with you via Zoom or email.
• Special Collections virtual office hours on Tuesdays, 10 - 11 a.m., and Thursdays, 2 - 3 p.m.
• Spring quarter research workshops will be hosted online.

Questions about library circulation, due dates, fines, etc.

Email questions to library_circulation@ucr.edu. During the closure we are extending due dates and suspending recalls, paging, and billing to the fullest extent possible. Because some automated billing (such as Interlibrary Loan) may happen that is outside of our control, please contact us with any questions or concerns.

More News December 13, 2018

At all-staff meetings held in fall quarter 2018, Library Human Resources acknowledged three UCR Library employees for their outstanding contributions.

These team members became the fourth round of employees to be recognized through the KUDOS program.

Under the KUDOS program, non-probationary staff and academic employees at the UCR Library can be nominated by a peer for actions or contributions related to the UCR Library's mission that have a significant, positive impact on colleagues, library users, or others.

Nominations were submitted anonymously by library non-probationary staff and academic employees, and then were reviewed by members of Library Cabinet to determine which staff members would receive the KUDOS awards.

The fall quarter 2018 recipients received the following comments on their nomination forms:

Dennis Vice, Client Support Engineer

"Armed with a calm and professional demeanor, Dennis never hesitates to provide expert assistance to his colleagues at a moment's notice, often rushing across campus to address a problem. Dennis exemplifies what it means to be a team player."

Jessica Geiser, Collections Management Librarian

"Jessica is an exemplary colleague. Giving good access to materials is a crucial piece of the library's mission, and Jessica's work serves this goal in many ways. Her work ethic, ability as a team player, willingness to step up when it's needed, and all-around good sense make her a joy to work with."

Joanne Austin, Course Reserves Coordinator

"Joanne demonstrated good judgment, timely action, and professional customer service in communicating library policies and responding to a faculty request. Thank you, Joanne!"

Please join us in celebrating these library employees’ achievements!

More News July 26, 2022

The last time the Library participated in an in-person Highlander Orientation event was back in 2019. 

The summer of 2022 saw the return of in-person Highlander Orientation sessions. The two-day orientation, mandatory for all incoming first-year students, has 11 sessions throughout July and August and is an opportunity for incoming Highlanders to familiarize themselves with campus technology tools, register for classes, and discover campus services and resources. 

The UCR Library participates on the first day of the orientation, during the Involvement Fair on Pierce Lawn. The fair offers incoming Highlanders and their parents a relaxed environment where they can learn about UCR departments and clubs on campus. 

Early Experience Teaching Librarian Michael Yonezawa was thrilled to have the opportunity to connect with incoming Highlanders once again. 

“Words cannot express how meaningful it has been to welcome our newest Highlanders to UCR in-person,” Michael said. “Seeing their smiling faces and sharing with them the many services and resources waiting for them when they return to campus in the fall is special and should never be taken for granted.” 

Students coming to UCR from high school or a community college may not know all that a university academic library at a tier 1 research institution like UCR offers.

“The closest comparison would be going from a pond or lake in the case of a high school library,  to perhaps the rivers and seas at a community college, to the vastness of the oceans at a university academic library — such as the one at UCR. In addition, UCR students have access to information available across the entire UC System and beyond through services such as Interlibrary Loans,” Michael explained. 

Special Collections Public Services Outreach & Community Engagement Librarian Sandy Enriquez also participated in the Involvement Fairs. Sandy sees the value in connecting with students early in their college careers. 

“I think it's important to plant a seed early on about what the Library offers. The longer you’re in your academic program, the more central the Library and its resources become. If you know from the get-go that there are experts here, ready to help you and connect you to different resources, it saves you time and energy later on,” Sandy said. 

Highlander Orientation is also an opportunity to let incoming students know that the UCR Library is a welcoming space and it’s here for all Highlanders to use. 

“Students will often experience library anxiety which can include a sense of not knowing how to use the Library to feelings of not belonging,” Michael explained. “The sooner we can reach out to new students, the sooner we can let them know that the UCR Library is our Library and that it is a welcoming space for everyone to come learn, explore, and discover.”

More News November 10, 2017

On Nov. 2-4, several UCR Library staff members contributed programs and poster sessions for the California Libraries Association (CLA) Annual Conference in Riverside, CA. The 2017 conference theme was, “New Worlds Emerge.”

Maker Services Librarian Krista Ivy, Open Research Librarian Michele Potter, and Data Librarian Kat Koziar gave a presentation session called From Zero to Makerspace: The UC Riverside Creat’R Lab Story. “It was well attended, and the audience was engaged with what we presented,” Koziar said.

Data Librarian Kat Koziar, Special Collections Public Services Assistant Zayda Delgado, Head of Preservation Services Patricia Smith-Hunt, Preservation Assistant Sara Stilley, and Director of Distinctive Collections Cherry Williams collaborated on a poster presentation titled, New Technologies, New Worlds. The poster showed the evolution of books across a timeline from 2500 BCE to present day, highlighting the most significant inventions used to create, package, disseminate, and access information.

“We took several items from our teaching collection and people who stopped by got to see and touch the transformative technologies our poster highlighted,” Delgado said. “Conference attendees really enjoyed the hands-on experience.”

Social Sciences Teaching Librarian Christina Cicchetti gave a poster presentation called Promoting School Readiness Through Diverse Children’s Books, which she prepared in collaboration with Dr. Ashaunta Anderson, Assistant Professor of Pediatrics at the UCR School of Medicine and Principal Investigator for the Cultural Pride Reinforcement for Early School Readiness research project; Sharon Rushing, PhD candidate in the UCR Department of Anthropology; and Dr. Annette Goldsmith, Lecturer at the University of Washington Information School.

“The study will distribute books to children during well-child visits to their pediatrician,” explained Cicchetti, who serves with Goldsmith on a community advisory board that helped to select books used in the study and prepared an informational handout for parents.

University Programs Teaching Librarian Judy Lee organized and led a Riverside Asian American Walking Tour on Sunday, Nov. 5, after the CLA Conference concluded.

Carla Arbagey, Collection Strategist for Science, Technology, Engineering, and Mathematics (STEM) led a tour of the UCR Library for attendees from the CLA conference.

“I had a lot of fun showing off our libraries and our campus,” Arbagey said. “Of course, the highlight of the tour was our visit to Special Collections and University Archives, and everyone was excited to see the home of the Eaton Collection.” Katz shared program goals and findings for 4 to Explore, along with the featured items from the current and prior months.

When showing Project Bi Nary by Steven McCarthy (nicknamed the “pillow book” by library staff), a recent acquisition from the September road show with Vamp & Tramp Artists Booksellers, Arbagey had an a-ha! moment: “I saw how one item from our collection can show how the seemingly disparate departments in our library are actually very connected.” The tour group first encountered it when they met with Patricia Smith-Hunt in Preservation, who explained how Preservation creates custom-made, acid free boxes to store special collections items.

Then in Special Collections, Katz explained that she had suggested the book as a purchase because it could be featured as part of a Creat'R Lab event on crafting and artists' books.

“So, you can see how our tour, which went from the Creat'R Lab to Preservation to SCUA, could be connected by this single (and very cool) book!” Arbagey concluded.

More News April 30, 2021

The UCR Library wishes to congratulate Deputy University Librarian Ann Frenkel on her upcoming retirement in June 2021.

In 2006, Ann Frenkel joined the UCR Library as the Assistant University Librarian for Research and Instructional Services (later promoted to Associate University Librarian), along with her husband, Gwido Zlatkes, who became a librarian first in Special Collections and University Archives, and then in Metadata Services. Ann and Gwido met at Brandeis University outside of Boston, Massachusetts, where Ann worked as a reference librarian and Gwido worked as a graduate student employee at the library information desk.

In 2016, Ann was promoted to the role of Deputy University Librarian. Throughout the years, she has influenced instruction activities, programs, and services that support UC Riverside’s research, education, and service mission. She has also guided the creation of policies and communication strategies for the library. The lasting impact of Ann’s role and work with the UCR Library is extensive.

As her retirement date drew closer, we invited Ann to share some of her UCR memories with us.

What was your favorite part about working at the UCR Library?

Teamwork. Being able to work with staff in all different departments, divisions, units and create things we've never done before, new services, watch people come up with really creative solutions. And then, because of my particular position, I had the ability to give people the tools they needed, whether funding, or the ability to make a decision. I could help people be able to do things, give them what they needed to make things happen. It was fun and rewarding to see people develop and grow in their careers, and personally, as well.

One downside is that I've had several people leave and go on to other positions, bigger positions. But that also is part of the joy of working, even though it's always hard to lose people. It's been a delight for me to see people grow, and I feel like, “Oh, I had a tiny little hand in that!”

What are the biggest “wins” from your time working at UCR?

The reorganization with Research Services and Teaching and Learning is a big win in that I was able to do it together with the directors of the two departments and with the department staff. We worked as collaboratively as we possibly could. It was never perfect, it's always going to be a work in progress, and there are different ways and places for it to go now that I am leaving. We gave ourselves the freedom to imagine what it could look like, and we came up with a plan and we tried it out. Yeah, things changed a lot, but it was really rewarding work.

I think that the furniture and collaborative working space projects in both Rivera and Orbach were also big wins. In my memory it was so much fun because it involved so many people and we definitely had to come up with compromises, especially around colors, I remember! I think, in the end, everybody was satisfied. But we worked together and really envisioned using those spaces in new ways. What's exciting now is that it's going on to phase two or phase three with a new focus, and we'll see where it goes.

The Creat’R Lab is definitely a big win, from its beginnings with a couple librarians creating some Maker Boxes, to saying, “Hey, let's get a 3D printer and see what we can do with it!” and then finally developing a dedicated space that the students took over as their own. That has been really exciting.

There's one more big win from the early days that I remember -- something that seemed like a revelation at the time, and now it's old hat. When I first arrived, we had very rigid policies about what you could do in the libraries. You were supposed to sit in your seat and study and not talk very much, and that was about it. You couldn't eat or drink, and there weren’t places to work collaboratively with others, and the library wasn't seen as a “comfortable” space. I wanted it to be a space where people wanted to be -- and it needed to include all the things that one needs to have to make yourself comfortable, including food and drink. Within the first year I was here, I said to the then-University Librarian, “I think we should revise the food and drink policy to allow it.” She let me come up with a way to do that, and we moved on from there.

I also have a philosophy about rules: that you only should have rules in libraries when you really, really need them. And you shouldn't have rules just for the sake of them. That has always felt very oppressive to me, so I'm always thinking, “How would this make me feel?” and I make decisions accordingly.

What are you going to miss the most?

I know it sounds pat, but the people. I'll really miss the teamwork. I've always been able to work well with my colleagues and form really good working relationships. We truly have enjoyed working together. We've had a special connection. Those relationships are really important.

It's odd retiring when we're still in a remote, Zoom environment. I still see people on Zoom and I'll miss that, as well. I also have missed over this past year the casual contact with people in the office. It's fun, working together with people. That's a huge part of the job. It's why things work. When things work well, it's because you've been doing things together with others.

What's next for you?

I will be, probably the majority of the time, living in Warsaw, Poland with my husband Gwido. We won't be in a long-distance relationship finally, which we're really looking forward to.

Gwido and I have a huge number of translation projects. We translate under several pseudonyms -- Frank L. Vigoda (Polish to English) and Franek Wygoda (English to Polish). We have a book that's coming out in May, a translation to English from Polish of a memoir of one of the most famous Polish dissidents, Karol Modzelewski. It was supposed to come out last year, but got delayed during the pandemic.

One other thing that is coming out soon is a translation from English to Polish of Float by the Canadian poet, Anne Carson. Gwido translated it, but I helped at the very end of the project significantly, and I feel very connected to it. We've always translated from Polish to English together, and he does English to Polish, usually on his own. But working on this project together made us realize how I can be effective as a partner in that process, as well. So we're looking forward to that when we live in Warsaw.

We also hope to travel more. I think being cooped up with the pandemic has made us a little bit more impatient, like, “Oh, we want to go to Rome! Oh, we want to see Paris again! Oh, we want to go here and there.” Our base in the United States will be Portland, Oregon. I have family up there and grew up in Oregon, so I feel quite connected to that region.

What’s your funniest memory from your time at the library?

It’s not really funny, but it is interesting -- we now have a fairly elaborate process that we go through when a student asks to shoot a student film in the library. We ask, “Do you have any fake blood or fake weapons?” That's because there was an incident several years ago when we had a supposed active shooter, and the entire library evacuated, and we were hiding behind bushes for like three hours. What happened was that a student was doing a film in one of the group study rooms and was using an imitation gun. Somebody saw it and reported it, and the rest was history.

So, talking about not having rules for rules sake -- it’s kind of unusual that we ask those questions, but there's a reason why we have to ask those things!

I wish I had something as good as that time in the 50s or 60s when somebody let a flock of chickens loose in Rivera. I don’t have anything as good as that. There is a picture of that somewhere in Special Collections, I believe.

Do you have any parting gems or wisdom to share with your colleagues and community?

One is that I think a key to working in libraries, probably working in general, is to always stay flexible. To not have very rigid ideas. And I say this as somebody who's very opinionated and bossy, at times! But I know that, despite all that, my opinions can be pushed and changed. I think that's important. The second thing… As a leader or as a manager, it’s important to err on the side of giving people more responsibility than you might even think they're ready for because that's how people grow. It’s sometimes hard to find that fine line between delegating and giving someone responsibility, or over-managing / micromanaging them. There's a tension between those two, and I think it's always more rewarding and it's better for you and better for others to err on the side of a more laissez-faire approach because it gives people the freedom and space to develop. It's scary to do this, and sometimes it feels like you're ceding responsibility. But I have had the chance to really see this work, and it’s so rewarding!

***

We at the UCR Library are grateful to have known Ann as a leader, colleague, and friend for the past 15 years. We celebrate and deeply appreciate her many years of excellent service, and we wish both Ann and Gwido all the best in their next adventure. Congratulations, and we will miss you!

More News August 22, 2016

UCR Library’s Professional Development Committee (PDC) held its kick-off event on Wednesday, August 17, 2016. More than half of the library’s academic and staff employees came to one of the two sessions, held in Rivera and Orbach libraries.

The PDC comprises Library employees who volunteered to participate in cultivating opportunities for professional development. With members from the various employee groups (represented, non-represented, academic, non-academic, supervisor, non-supervisor), the PDC is positioned to advise Library Administration on an array of diverse professional development needs. This unique endeavor has the full support of Library Administration who looks forward to this feedback from employees.

“I was interested in hearing what type of professional development philosophies might come up,” explained Jacqueline Bates, Financial and Acquisitions Analyst. “Working with people to identify the best programs for them is vital. People are much more likely to engage fully and derive real benefit from any type of training and development program if they understand why the program is valuable and can contribute to their ability to do their job well. I am pleased that the Library envisions an idea that when you energize people to be at their best and make a positive difference, the organization will indeed obtain organizational excellence.”

At the top of the hour, PDC Chair Leslie Settle welcomed the group. Committee members guided employees through a peer-to-peer brainstorming session, with the goal of identifying professional development needs. “The warm-up exercises got our minds thinking and mental states in tune with sharing,” said Christy Brown Anderson, Monographs Receiving Assistant.

The session continued with an interactive, visual facilitation exercise with employees posting their suggestions, by category, onto the wall. Categories included: Customer Service, Leadership, Communication, Teamwork, Technology, and Diversity.

Similar to a silent auction, employees used stickers to select the development opportunities they felt would have the greatest impact. “It was great to see everyone’s ideas up on the wall,” said Carla Arbagey, Electronic Resources Librarian. “And to see which ideas got the most votes.” The PDC also sent out an email survey to solicit input from employees who were unable to attend the kick-off.

Popular recommendations included:

• Cross-training and job shadowing in other units, to better understand workflows
• Communication skills
• Sensitivity training (diversity and microaggressions)
• Conflict management
• Customer service
• Project management
• Grant and proposal writing

 “I saw it as an opportunity to interact with staff members that I don’t typically work with, and to hear different ideas and perspectives about what others need to improve their knowledge base and grow professionally,” explained Eric Milenkiewicz, Manuscripts Curator. “I liked the collaborative nature of the event, specifically when the group came together as a collective to surface common professional development needs across the library.”

“I was interested in hearing what colleagues in other departments are looking for out of our organization, and where our goals and desires intersect,” said Alexandra Dolan-Mescal, Web Developer and User-Interface Designer. “I would love to partake in collaborative professional development rather than just individual, as I have so far. I greatly enjoyed the small groups talking through individual cards and grouping them together, as it showed clearly how similar our interests are and how there are categories of professional development interests that could be explored programmatically.”

“I like to be an active member of our library staff,” explained E-Resources Librarian Carla Arbagey. “I’m also interested in continuing my own professional development, so I was eager to see what kind of activities the committee was planning.”

Monographs Receiving Assistant Christy Brown Anderson was also curious about what the session might entail. “I wanted to take the opportunity to see what learning topics others were interested in, as well as be able to contribute to that,” she said. “I had wondered before the event whether there would be a focus on the technical or performance type of skills needed for the efficient and successful operation of the library, or on more visionary topics.”

“The Professional Development Committee is excited that our first peer-to-peer brainstorming session was a success. These sessions proved to be a benefit to everyone involved and allowed us a unique opportunity to suggest to Library HR what training and development we would like to see in this upcoming fiscal year,” stated Leslie Settle, Circulation Services Desk Supervisor and PDC Chair. “The post-it notes we collected represented our voice and we are privileged to draft a proposal that will encompass the voice of the team.”

Library Human Resources looks forward to crafting an implementation plan  from the PDC’s proposal. “Library employees are engaged – driving their professional development. And Library leadership actively supports a culture of collaboration, creativity and learning,” said Lisa Dye, Director, Organizational Design and Human Resources. “It’s a win-win. It’s organizational excellence.”

Keeping with the strategic plan, University Librarian Steven Mandeville-Gamble is committed to providing development opportunities to all levels of library employees. His vision, and that of Library Administration, is to empower library employees to continue to build their skill sets and develop into contemporary professionals who contribute to UCR Library’s identity as an Association of Research Libraries organization. The Professional Development Committee will play a vital role by empowering library employees with a voice to propose solutions in a collaborative setting.

Future suggestions for professional development are welcome, and employees are encouraged to submit ideas to the Professional Development Committee via email at: professionaldevelopment@ucr.edu.

• Read more about Teaching with R'Stuff

More News October 15, 2018

The University of California, Riverside Library and campus partners will host several events in celebration of Geographic Information Systems (GIS) Day.

This year, UCR will observe GIS Day on Thursday, Nov. 15.

GIS Day, first established in 1999, provides an international forum for users of geographic information systems technology to demonstrate real-world applications that are making a difference in our society.

The 2018 event will showcase the variety of disciplines using GIS, illustrate how GIS is used in both academic and community settings, and provide students opportunities for learning and networking.

“We’re excited to see that student interest in GIS at UCR is growing,” said Janet Reyes, the UCR Library geospatial information librarian who is coordinating GIS Day at UCR. “We hope this year’s GIS Day programming will inspire even more students to learn about the power of GIS to analyze and display location-based data, and will underscore that GIS is a sought-after skill for a multitude of career paths and disciplines.”

"GIS offers exciting opportunities for researchers, especially in the Humanities,” said Ademide Adelusi-Adeluyi, an Assistant Professor of History who uses GIS to analyze indigenous use of urban space in 19th-century West Africa. “It allows us to bring a sense of space and place to our work. Whether you’re in Gender and Sexuality, Ethnic Studies or Anthropology, there’s a meaningful place for you.” She added that she hopes that students and faculty from CHASS will come by this year and check out our posters, talks, and tables, and learn how GIS is already at work in the UCR community.

GIS Day 2018 at UCR will feature talks by researchers and community members who will share how they use GIS to advance their work. The talks will be held in Tomás Rivera Library, Room 140 between 1:00 and 3:00 on the afternoon of Nov. 15.

This is the second year a poster contest for students is being held. (Details on how to enter the poster contest are provided here. Abstracts are due by Nov. 1.)  Contest posters will be exhibited in the lobby of Rivera Library throughout the week, and the winners announced on the afternoon of Nov. 15.

Apart from the contest, the entire UC Riverside community is welcome to provide a GIS-related poster for a separate display in Rivera. Posters that have been used or will be used at other events are acceptable. The deadline to sign up is Friday, Oct. 26. To submit a poster to the display, contact Janet Reyes (janet.reyes@ucr.edu) or Margarita Yonezawa (margarita.yonezawa@ucr.edu) at the Orbach Science Library’s Map Collection, or call (951) 827-6423.

The campus community is encouraged to stop by an informational table near the bell tower during lunchtime on November 13 and 14 to learn more about GIS and enter a raffle. The drawing for raffle prizes will take place on November 15 at 3:45 pm in Rivera 140.

Cosponsoring the GIS Day events are the Center for Geospatial Sciences, the School of Public Policy, the Department of Computer Science and Engineering, the Department of Environmental Sciences, the Department of History, GradQuant, and Capital Asset Strategies.

More details about the GIS Day event schedule will be posted soon on the UCR Library website.

• Read more about Exhibits Proposal Form

More News September 17, 2018

The UCR Library and UCR Information Technology Solutions prepared this brief tutorial to introduce you to our new Wepa Cloud Printing system at the University of California, Riverside.

Here’s what you’ll learn in this tutorial:

• How to create a Wepa account
• How to upload and print documents using Wepa
• Where to find Wepa print kiosks on the UCR campus

The launch date for the new Wepa cloud printing system at UCR is September 17, 2018.

There are 14 Wepa print kiosks located at several different locations on the UCR campus:

Wepa cloud printing has four basic steps:

1. Create your account
2. Select funds
3. Upload documents
4. Release the print job

There are also four benefits to using the Wepa system that we didn’t have with other printing services:

1. Anyone can print with Wepa, not just UCR students, faculty and staff.
2. Patrons now have more ways to pay, not just with Bear Bucks.
3. You can send print jobs to Wepa from home -- or anywhere with an internet connection.
4. You can print from any type of device, not just computers.

How to create a Wepa account

If you’re on campus, simply walk up to the closest Wepa kiosk and swipe your R’Card on the right side of the screen, and set up a 6-digit PIN

You can also set up an account from home. To do so, go to wepanow.com, then click the blue “login” button in the upper right-hand corner.

Next, choose the University of California, Riverside from the drop-down menu labeled “School.”

Once you select UC Riverside, the browser should automatically redirect you to the Central Authentication Service (CAS) screen, where you’ll log in with your UCR NetID and current password.

How to deposit funds into your Wepa account

After you’ve logged into your Wepa account, you should see your account balance right below your name. All UCR students will receive $8 in their Wepa account every quarter. This replaces your quarterly Quota printing allowance.

UCR students will receive discounted pricing for the new Wepa printing service.

Currently registered UCR students, staff, faculty, and visitors will pay (with partial costs offset by the Student Technology Fee):

• $0.08 for B&W, 1 sided
• $0.13 for B&W duplex
• $0.35 for color, 1 sided
• $0.65 for color duplex

If you need to print more pages, click “add more” to deposit additional funds.

You have three choices for how to pay for additional printing: Bear Bucks, credit card or PayPal.

With Wepa, each credit card transaction will have a $0.40 processing fee added. However, if you pay for extra pages at the kiosk with your Bear Bucks, there are no additional fees.

How to upload documents to the Wepa cloud

From inside the member portal at Wepanow.com, click “Document Upload.” 

You can link your cloud storage drives to your Wepa account (Google Drive, Box, OneDrive, Dropbox, or Office 365). Click on the green button at the right of the screen to link your accounts.

You can also upload individual files from a computer, smartphone, or tablet. To upload a file from a computer, first, click the “Choose Your File” button. Follow the prompts to select the file from your drive.

Then, you’ll select print options, including:

• number of copies
• single or double sided
• black & white or color printing
• print all the pages in your document or a specific range of pages
• page orientation (portrait or landscape)

Once you have all of your print options selected, click “Send Print Options.” (Please note: you can’t change your print options at the Wepa kiosks for documents you've uploaded to the Wepa cloud.)

The next screen should say “Review the Results.” Your document has been uploaded to the cloud, and you just need to go to the nearest Wepa print station and enter the 6-digit code you received to release the file. (Please note: the code shown in the tutorial video is an example only.)

How to release your print job at a Wepa kiosk

In order to release your print job, log in at the Wepa kiosk by swiping your R’Card using the card reader on the right side of the screen. First-time users will be asked to create a 6-digit PIN code, to protect your Wepa account.

Once logged in, review your Wepa account balance at the top right of the screen, right below your name. At this time, if you need to add funds, you can do so at the kiosk. (Use the card reader on the left side of the screen to add funds.)

On the left side of the screen, you’ll see the list of files you’ve uploaded to your Wepa cloud. Documents that you’ve uploaded to Wepa will be available to print for up to 6 days.

Tap the box next to the document you want to print, or tap the box at the very top of the list to select all files.

The green button at the bottom of the screen will display the total price for your print jobs. Tap this button to continue.

For your security, be sure to log out of your Wepa account when you’ve finished printing. The green logout button will appear in the lower right corner of the screen. The Wepa print station will automatically log you out after 10 seconds of idle time, after your last print job has completed.

To review:

Print from your laptop or desktop computer

Print from your smartphone

Print from your tablet

If you need support or have any trouble with your Wepa account, please reach out to Bear Help. Bear Help is available by phone Monday through Friday from 8 a.m. until 5 p.m.: (951) 827-4848. After-hours inquiries, please contact Bear Help by emailing bearhelp@ucr.edu, or you can use the online self-help guide.